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Complaint or compliment

At Accommodation Concern we strive to deliver good quality advice and support in a clear and professional manner, but, if we fail to meet these standards, then we would like to know, so that we can put things right and offer the best service possible.

If we have done something well, made an impact/change and you want to compliment us about the level of service you have received from any member of our team then please let us know.

If you are not happy with the level of service, you have received from any member of our team then you have the right to complain:

  1. In the first instance you should speak to an adviser/manager (not a volunteer) about your concerns. Please make sure they know that you are making a complaint. They will then try to address any issues you may have.

  2. If you remain unsatisfied after speaking to an adviser, ask for a copy of our complaints procedure which indicates how to escalate your complaint. If you need help to do this, please ask.

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