Trainee Housing, Debt & Welfare Benefits Advisor

Job description

Purpose of the Job

To provide a professional triage service for all beneficiaries that approach the charity, identify and signpost to the correct advisor, ensuring all data is entered accurately on the Accommodation Concern Database.

Support the office team to function in a professional and efficient way, enabling beneficiaries to receive a high standard of service.

Manage the full process for food parcel allocation and distribution.

To provide advice/casework related to housing, debt and welfare benefits to Accommodation Concern’s quality standards, policies, procedures and regulatory requirements.

Main Responsibilities

1. Be the first point of contact for all beneficiaries contacting the organisation; by phone, email, social media or in person and ensure referrals are made to the relevant advisor
2. Identify beneficiaries needs, desired outcomes/actions, and appropriate prioritisation
3. Completion of forms and documentation for advisors accurately
4. Manage the complete process for food parcel allocation and distribution, including ordering, maintenance, record keeping and reporting
5. Provision of independent housing, homelessness, benefit, debt advice and case work
6. General level advocacy and negotiation on behalf of client to other agencies/ authorities
7. Agree client needs and identify desired outcomes/actions
8. Income maximisation through money, debt and welfare casework and representation
9. Telephone advice as appropriate
10. Work in accordance with the AQS operating model for casework management
11. To maintain the accurate recording of client contacts and feedback within statistical software packages
12. To meet defined objectives and targets relating to service delivery and specific project work
13. To undertake a range of consultation and evaluation processes with clients as required
14. To undertake all relevant administrative tasks as necessary
15. To adhere to the charity’s policy and procedure, including safeguarding reporting, interventions and disclosures
16. To attend meetings and training as necessary
17. Undertake any other reasonable tasks as requested by the Line Manager

Annual objectives will be set for this role which will be used to monitor and evaluate performance within the appraisal system.

This job description may be subject to review in light of the developing organisation and in consultation with the post holder.

To apply please send a current CV with a covering letter stating how you meet the job description and person specification and why you think you would like to be part of our growing team.