|Closing date:||5pm Wednesday 28th July 2021|
|Pension:||3% Employer Contribution|
|Hours of work:||37.5 per week|
|Holiday entitlement:||23 days annual leave plus statutory bank holidays|
|Place of work:||Northamptonshire|
|Based at:||Accommodation Concern HQ, Kettering, Northamptonshire|
|Accountable to:||Advice Team Leader|
Purpose of the Job
To provide a professional triage service for all beneficiaries that approach the charity, identify and signpost to the correct advisor, ensuring all data is entered accurately on the Accommodation Concern Database.
Support the office team to function in a professional and efficient way, enabling beneficiaries to receive a high standard of service.
Manage the full process for food parcel allocation and distribution.
To provide advice/casework related to housing, debt and welfare benefits to Accommodation Concern’s quality standards, policies, procedures and regulatory requirements.
Annual objectives will be set for this role which will be used to monitor and evaluate performance within the appraisal system.
This job description may be subject to review in light of the developing organisation and in consultation with the post holder.
To apply please send a current CV with a covering letter stating how you meet the job description and person specification and why you think you would like to be part of our growing team.
Accommodation Concern is a registered charity (number 1146257), and a company limited by guarantee (number 07945758)