Generalist Advisor (Housing, Benefits, and Debt) – Part Time

Job description

About the Role:

We are seeking a compassionate and motivated Generalist Advisor to provide high-quality, person-centred advice and casework across housing, welfare benefits, and debt. You'll be working predominately from The Northampton Guildhall - St Giles' Square in Northampton, however, there will be some need to work from the Accommodation Concern offices in Kettering or visiting clients at their home addresses across Northamptonshire, to support clients facing poverty, housing instability, and financial hardship.

This is a Fixed-term post until 31st March 2026.

What You’ll Do:

• Deliver impartial advice and casework in housing, benefits, and debt matters
• Assist with benefit applications, housing options, budgeting, and debt management
• Advocate on behalf of clients with local authorities, creditors, and other agencies
• Maintain accurate and confidential case records using AdvicePro
• Work flexibly across delivery sites and support clients via face-to-face, phone, and online channels

About You:

• Experience working with disadvantaged or vulnerable adults
• Strong communication, organisational, and IT skills
• A team player who can also work independently and manage a busy caseload
• Knowledge of the welfare system and debt solutions
• A full driving licence and access to your own vehicle is essential

Why Join Us?

• Full training and induction provided
• Supportive and values-led organisation
• Meaningful work that makes a real difference in people’s lives

How to Apply

To apply for this role, please complete an application form and send to HR@a-c.org.uk. CV’s without an application form, will not be accepted.

Interviews will take place as soon as a suitable application is received. We have the right to withdraw this advert prior to the closing date if we find a suitable candidate. Join us in creating a positive impact on the lives of those who need it most. We look forward to hearing from you!

Note to Recruitment Agencies:

We kindly request that recruitment agencies refrain from contacting us regarding this vacancy. We are managing the recruitment process in-house and do not wish to receive unsolicited assistance. Thank you for your understanding.