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Advice Serivce Project Lead

Job description

Hours of work: 37.5 hours per week
Salary: £28,000 -£30,000 per anum depending on experience
Holiday entitlement: 25 days annual leave plus statutory bank holidays
Based at: Various Sites across North Northamptonshire
Accountable to: Business Development
Direct reports: Advice Services Team (currently 7 staff and volunteers)

Purpose of the Job:

To redefine the Advice Service as a remote working model creating satellite centres across North Northants. Define the Advice service scope and rollout agreed remits across housing, benefits and debt services, giving clarity where positions start and finish. Drive efficiencies through clear targets and KPI’s bringing a strong outcome reporting system to the Charity.

To project manage and rollout the Advice centres effectively and efficiently with a can do attitude and hands on approach. Travel in between centres and support remote workers, particularly at launch, to ensure an effective service is in place within a short timescale.

To ensure Accommodation Concerns Advice Service complies to all AQS, FCA & CMA policies, procedures and regulatory requirements; Provide case work supervision for the Advice Services team (staff and volunteers)

Main Responsibilities


  1. Overall decision maker across the Advice service, providing a forum for escalation and support across cases.
  2. Responsible for the growth & management of the Advice Services (Housing, Benefit and Debt). across North Northants, building good relationships to drive opportunity and funded posts.
  3. Develop a strategy for trainees which allows them to develop into advisors within a neat structure and timeline.
  4. Review and define the scope/strategy of the Advice service centres.
  5. Delivery of the remote services to provide growth and return in line with targets and budget.
  6. Outcome maximisation, result driven.
  7. Staff

  8. Oversee performance of all Advisors (Housing, Benefit & Debt) as well as volunteers (including money mentors and paper pals).
  9. Provide case work supervision for those giving advice in the Advice Centre.
  10. Develop a strategy for the supervision of remote workers.
  11. Identify any training requirements of team to ensure they deliver a service in line with AQS, FCA & CMA policies, procedures and regulatory requirements.
  12. Staff development, team building and personal programs that invest in people.
  13. Work collaboratively with other colleagues in the team and wider organisation to enhance the services provided.
  14. Other:

  15. Operational planning and travel between sites on a weekly schedule.
  16. Demonstrate leadership qualities, strong negotiation ability to advocate and be diplomatic.
  17. Ability to work effectively with partner agencies, develop contacts and networks across a wide range of services.
  18. To meet defined objectives and targets relating to service delivery and specific project work.
  19. To undertake all relevant administrative tasks as necessary.
  20. Deputise for the Business Development Manager as required.
  21. To adhere to the charity’s policy and procedure, including safeguarding reporting, interventions and disclosures.
  22. To attend meetings and training as necessary.
  23. Undertake any other reasonable tasks as requested by the Business Development Manager and/or CEO.
  24. Flexibility around working hours to deliver the Advice service.

Annual objectives will be set for this role which will be used to monitor and evaluate performance within the appraisal system.

This job description may be subject to review in light of the developing organisation and in consultation with the post holder.

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