Home / Supported accommodation / Our support model
Our support model
Practical, person-centred support that helps residents stabilise, build skills and move on.
Person-centred support
Support that starts with the resident
When someone moves into AC supported accommodation, we work with them to understand where things are going well and where they may need extra support.
Each resident has a dedicated key worker. Together, they agree an individual support plan based on what matters most to that person and what will help them move towards independent living.
Support might include budgeting, benefits, managing appointments, building routines, keeping a room or shared home clean, understanding tenancy responsibilities, improving wellbeing, or preparing for a move into independent accommodation.
Progress Wheel
Clear, practical goals
We use our own Progress Wheel to help residents and key workers look at key areas of independent living, including self-care, budgeting, support networks, physical and mental wellbeing, confidence, addiction issues where relevant, and practical tenancy skills.
The Progress Wheel helps turn broad hopes into practical next steps. It gives residents and key workers a shared way to notice progress, identify gaps and keep the support plan focused on what will make independent living more realistic.
- Self-care and routines
- Budgeting and benefits
- Support networks
- Physical and mental wellbeing
- Confidence and motivation
- Addiction issues where relevant
- Practical tenancy skills
Life skills
Building confidence for independent living
We want residents to leave Accommodation Concern with more than just somewhere to move on to. We want them to feel more prepared for the day-to-day realities of running a home and managing life independently.
Residents can access Centrepoint's Lifewise AQA modules, which offer hundreds of practical learning options. These can cover everyday life skills such as cooking, budgeting and managing a tenancy, as well as wider issues such as confidence, wellbeing, drugs and alcohol, relationships and personal safety.
The aim is not to tick boxes. It is to help people build the skills, confidence and habits that make independent living more likely to succeed.
Moving on
Leaving well matters
Most residents stay with us for around 9 to 12 months, but we do not take a one-size-fits-all approach. Some people need a little more time, and some are ready to move on sooner. What matters is that the move is planned, realistic and gives the person the best chance of making a success of their next tenancy.
Thanks to support from the Thomas Brington Foundation, we are able to provide 6 to 12 weeks of resettlement support for residents when they leave AC supported accommodation. This helps people settle into their new home, manage the practical challenges of moving, and avoid small problems becoming tenancy-threatening issues.
Referrals