Delivering an effective service to all clients
All clients have the right to expect the same level of service. Accommodation Concern will not make assumptions about people's needs or abilities. We will listen, ask appropriate questions and work with people to identify what support or adjustments may be needed.
We aim to provide services that are fair, respectful and accessible. This includes considering reasonable adjustments for disabled people, communication needs, language needs, neurodiversity, mental health needs and other circumstances that may affect how someone accesses advice or support.
Protected characteristics
The Equality Act 2010 protects people from discrimination connected to:
- Age
- Disability
- Gender reassignment
- Marriage and civil partnership, in relation to the duty to eliminate discrimination
- Pregnancy and maternity
- Race, including colour, nationality and ethnic or national origins
- Religion or belief, including lack of belief
- Sex
- Sexual orientation
Access and communication
We will make every reasonable attempt to provide information in an appropriate format. Where possible, we will help people access interpreting, translation or communication support.
If you need information in a different format, need more time, would prefer a particular contact method, or need another adjustment to use our service, please tell us. We will do what we reasonably can to support access.
Feedback
If you think we have not made reasonable adjustments or have not treated you fairly, you can use our complaints and compliments page.