Housing advice

If rent arrears are building up, we can help you understand what you owe, what your landlord can and cannot do, and what options you have before things reach crisis point.

We can help you prepare a realistic repayment offer, check whether your benefits or income are correct, look at grants or hardship support where available, and explain what to do if your landlord has started possession action.

If you have received a notice seeking possession, Section 8 notice, notice to quit, court papers or any other eviction letter, we can help you work out what stage things are at and what you need to do next.

Section 21 no-fault evictions ended for private renters in England from 1 May 2026, but some older notices or court proceedings may still need careful checking. We can help you understand the paperwork, explain court deadlines, and support you to contact your landlord, mortgage lender, council or other agencies where that may help prevent homelessness.

Tenancy problems can be stressful and confusing. We can help you understand your agreement, rent responsibilities, deposits, changes in household circumstances, ending a tenancy, and what to do if your situation changes.

We will help you take practical next steps, whether that means gathering evidence, writing to your landlord, preparing for an appointment, or understanding what support is available locally.

Housing options can depend on your income, household, support needs, immigration status, local connection, tenancy history and the urgency of your situation. We can help you make sense of what routes may be open to you.

This might include private renting, supported accommodation, council housing, homelessness assistance, mediation with family or landlords, or specialist support from another service.

If you are having problems with repairs, communication, rent increases, harassment, illegal eviction threats, deposits or unclear charges, we can help you understand what to do and who to contact.

We can help you write down the issue clearly, gather evidence, contact the landlord or letting agent, and understand when it may be appropriate to involve the council or another enforcement body.

Letters, notices and court documents can feel overwhelming. We can help you read through the paperwork, identify deadlines, understand what the document is asking you to do, and prepare for the next step.

If you have a court date, we can help you understand what information to collect and where to get further specialist help if representation or urgent legal advice is needed.

We can support you with social housing applications, including understanding the housing register, completing forms, explaining your circumstances clearly, and checking what evidence you may need to provide.

We can also help you understand bidding systems, priority bands, medical or welfare information, local connection questions, and what to do if your circumstances change after you apply.

If you need to approach the council for housing help, we can explain what information they may need and help you prepare your story clearly before you contact them.

This can include proof of identity, household details, income, tenancy documents, eviction notices, health or support information, evidence of risk, and details about where you have been staying.