At Accommodation Concern we aim to deliver good quality advice and support in a clear, respectful and professional way. If we do something well, we would like to hear about it. If we fall short, we want to know so we can put things right and improve.
Compliments and comments
If a member of our team has helped you, or you want to tell us about something that worked well, please let us know. Feedback helps us understand what matters to people using our services.
Making a complaint
If you are unhappy with the service you have received, you have the right to complain. Raising a complaint will not affect your right to receive a fair service.
- In the first instance, speak to an adviser or manager about your concern and make clear that you are making a complaint.
- If the issue cannot be resolved, or you remain unhappy, ask for the matter to be escalated under our complaints procedure.
You can complain by phone, email, in person, through an advocate or using the online form below. We will acknowledge formal complaints and explain who is dealing with the matter and what happens next.
Complaints about regulated debt advice will be handled in line with relevant Financial Conduct Authority and Financial Ombudsman Service requirements.
If your complaint is about regulated debt advice and you remain unhappy after receiving our final response, you may be able to refer it to the Financial Ombudsman Service. You can also call them free on 0800 023 4567.