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Practical services. Measurable outcomes. Lasting social value.
Commissioning and service design
Accommodation Concern works with public bodies, charitable trusts, health and social care providers, housing organisations and responsible businesses to design and deliver services that create meaningful, measurable change.
We have extensive experience delivering through Service Level Agreements, commissioned contracts and grant-funded programmes. We understand the importance of clear outcomes, effective mobilisation, strong governance, accurate reporting and demonstrating value throughout a project.
The cost of commissioning us depends on the service, location, scale and outcomes you want to achieve. We can deliver a complete service, add specialist capacity to an existing programme or work alongside you to develop a new response to an identified need.
Delivery with substance
financial gains for clients across all case types in 2025
individuals supported through AC services in 2025
nights of accommodation provided in 2025/26
Quality assurance
AC is authorised and regulated by the Financial Conduct Authority for debt advice. Our services hold the Advice Quality Standard in debt, welfare benefits and housing, giving commissioners independent assurance about casework, supervision, governance and quality-management arrangements.
Specialist capability
We do more than assess a problem and refer the client elsewhere. Our specialist team can provide end-to-end debt advice and access to a wide range of appropriate debt solutions, including Debt Relief Order work through four approved intermediaries.
Keeping this expertise in-house creates a more straightforward client journey, reduces delays and allows advisers to remain involved from initial assessment through to resolution.
More than financial gains
A family whose eviction has been prevented.
A person moving from unmanageable debt towards financial resilience.
Someone leaving hospital with income and housing protected.
A tenancy sustained before a housing problem becomes homelessness.
An individual more able to manage health, finances and independence.
Reduced pressure on emergency, health, housing, social care and justice services.
What we can deliver
Specialist debt and welfare benefits advice, income maximisation, formal debt solutions, financial capability and support for people experiencing financial hardship.
Support for energy companies, trust funds and charitable partners, helping households address fuel debt, maximise income and access available help.
Advice embedded within mental health, community health, hospital and social care pathways, addressing wider determinants that affect recovery and engagement.
Specialist housing advice, homelessness prevention, negotiation with landlords and local authorities, housing options and accommodation support.
Community-based support for people at risk of losing their homes, helping them manage tenancies, finances and engagement with services.
Safe accommodation with structured support for people who need help to stabilise, build independence and prepare for sustainable move-on.
Person-centred support that addresses barriers preventing people from entering or remaining in employment, education or training.
Training for professionals and frontline teams on debt, benefits, housing, financial resilience, homelessness prevention and multiple disadvantage.
Support to understand local need, define outcomes, build referral pathways, design delivery models and develop practical evaluation frameworks.
For businesses
Commissioning AC can give community investment a clear connection between spend and local change. We can create programmes that support people experiencing hardship, improve financial resilience, prevent homelessness, address fuel poverty, support employees or vulnerable customers, and generate outcomes for social-value reporting.
For statutory organisations
For local authorities, NHS organisations, housing providers and other statutory commissioners, AC services can support homelessness prevention, health inequality reduction, earlier intervention, improved access, reduced fragmented referrals and demonstrable value for money.
Measuring what changes
Every project is different, so we agree an impact framework with the commissioner at the beginning of the relationship. Reports can combine quantitative performance information with client outcomes, case studies, feedback and learning.
We take a proportionate and transparent approach. We distinguish between direct outcomes, estimated benefits and changes to which our work has contributed, rather than claiming responsibility for every improvement in a client’s life.
Who was reached, how people accessed the service and whether communities facing barriers were engaged.
Benefits secured, income gained, debts managed or written off, homelessness prevented and urgent risks addressed.
Improved financial capability, sustained tenancies, engagement, employment progress and greater independence.
Potential reduction in demand on homelessness, health, social care, emergency and criminal justice services.
Designing the service
Established locally
AC is based in the East Midlands and deeply established across Northamptonshire. Our systems, quality arrangements, digital infrastructure and management capacity allow us to develop services in neighbouring counties where regulated advice, community delivery, housing expertise and practical support are needed.
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