We see people properly, including colleagues. The work matters, and so does the person doing it.
People, not perfect CVs
Good people can build meaningful careers here.
Accommodation Concern is made up of people who care deeply about doing useful work well. Our teams help people facing homelessness, financial hardship and difficult moments in their lives.
The work can be challenging, but it is practical, human and capable of making a lasting difference. We do not expect people to arrive with every answer already.
Our values at work
How we recruit, support and grow people.
We welcome different routes, backgrounds, lived experience and transferable skills.
We value practical people who can turn care into useful action.
We support people through pressure, uncertainty and difficult moments without losing ourselves.
Warmth matters. So do safeguarding, quality, governance and follow-through.
Careers can grow here
There is no single route through AC.
Development should lead somewhere. People at AC have moved between services, taken on new responsibilities, completed training and developed into specialist, management and leadership roles.
You may already have years of experience in housing, advice or support. You may be moving into the charity sector. You may bring transferable skills, relevant lived experience or the potential to grow into a role with the right training and support.
Our CEO joined AC as a Debt Adviser before progressing through management and leadership roles.
Our Executive Director began as an Executive Assistant, progressed to Business Director and now helps lead the organisation.
Our Operations Manager joined through the government's post-Covid Kickstart scheme and progressed into responsibility for major frontline services.
Learning is part of the job
We will help you build the knowledge to do the work well.
Our services cover complex areas including housing, homelessness, welfare benefits, debt, safeguarding and supported accommodation. Depending on your role, development may include:
Structured inductionShadowingInternal and external trainingRegular supervisionReflective practiceSpecialist housing, benefits or debt trainingSafeguardingTrauma-informed practiceRelevant qualificationsLeadership development
Benefits of working at AC
Fair pay, wellbeing support and practical benefits.
Fair pay
AC is an accredited Real Living Wage Employer. Paying it reflects a simple principle: people doing important work should receive fair pay for it.
Wellbeing support
Employees have access to our confidential Health Assured Employee Assistance Programme, including a 24/7 helpline, counselling, virtual GP appointments, coaching and practical legal, financial, family and medical information.
Discounts and savings
Employees can access Charity Worker Discounts, including offers on holidays, shopping, gym memberships, mobile phones and household costs.
Company Shop
Staff may be eligible to join Company Shop, providing access to discounted food and household products.
Workplace wellbeing
Support for people doing demanding frontline work.
Supporting people through homelessness, poverty and crisis can carry an emotional weight. We take staff wellbeing seriously and invest in support that is practical and easy to access.
We also use reflective practice, regular supervision and open conversations about wellbeing to support colleagues working in demanding frontline roles.
An inclusive place to work
Different routes into this work are welcome.
AC is a Disability Confident Committed employer. We want disabled and neurodivergent applicants to be able to participate fully in our recruitment process and working environment.
We welcome conversations about reasonable adjustments and will consider what support can be put in place at every stage. Our current Disability Confident Committed status runs until October 2027.
We also welcome applications from people of different ages, backgrounds, cultures and experiences. Lived experience of homelessness, financial difficulty, disability or using support services can bring valuable insight when combined with appropriate boundaries and professional standards.
What working here feels like
Ambitious about impact, still human in how we work.
We are not interested in becoming a faceless organisation. We work hard, sometimes with complicated situations, but we also laugh, support one another and celebrate the moments when practical help changes someone's life.
Friendly and direct
People talk to each other like human beings and try to solve the thing in front of them.
Serious about quality
Safeguarding, standards, supervision and governance matter here.
Willing to improve
We try new ideas, learn from mistakes and keep building better services.
We are recruiting
Two roles. One shared purpose.
We are looking for a Tenancy Support Worker and a First Contact Advisor to help people find stability, practical support and the right way forward.
Applications for both roles close 31 August 2026.
Current vacancy
Tenancy Support Worker
A varied, practical frontline role supporting residents to maintain their accommodation, build confidence and move towards independent living.
- Salary
- £26,227.50 per annum
- Hours
- 37.5 hours per week
- Location
- Multiple locations across Northamptonshire
- Annual leave
- 23 days plus bank holidays
- Pension
- 3% employer contribution
- Closing date
- 31 August 2026
- Starting date
- 12 October 2026
Essential requirementYou must be a driver with a full driving licence and access to your own vehicle.
What you will do
- Deliver regular person-centred, strengths-based key-work sessions.
- Help residents with budgeting, benefits, tenancy responsibilities and practical independent-living skills.
- Maintain support plans, risk assessments and accurate electronic case records.
- Work with health, social care, criminal justice, employment and community services.
- Support residents to maintain their accommodation and prepare for a successful move on.
What we are looking for
- Empathy, resilience and the confidence to stay calm under pressure.
- Strong organisation, IT, communication and problem-solving skills.
- An ability to build rapport while maintaining clear professional boundaries.
- A flexible, open-minded approach to supporting people with complex needs.
- GCSE-level English and Maths, or equivalent experience and qualifications.
This is not a personal-care role. It involves trauma-informed support for people who may experience mental ill health, substance use, offending histories and other forms of multiple exclusion. Full training and induction will be provided.
Current vacancy
First Contact Advisor
Make every first conversation count by listening carefully, identifying the key issues and helping each person reach the right advice, referral or next step.
- Salary
- £26,227.50 per annum
- Hours
- 37.5 hours per week
- Base
- High Street, Rushden, NN10 0NZ
- Annual leave
- 23 days plus bank holidays
- Pension
- 3% employer contribution
- Closing date
- 31 August 2026
- Starting date
- 12 October 2026
Travel requirementYou must have a driving licence and be able to travel across Northamptonshire.
What you will do
- Respond to people contacting AC by telephone, email, social media or in person.
- Gather information accurately, identify the main issues and complete initial triage.
- Provide clear initial information on housing, benefits and debt where appropriate.
- Refer or escalate complex matters to specialist advisers and liaise with external agencies.
- Maintain timely, high-quality case records and recognise safeguarding concerns.
What we are looking for
- Excellent listening and communication skills, with a calm and compassionate approach.
- Strong attention to detail, organisation and the ability to prioritise competing demands.
- Relevant customer-facing experience and confidence using Microsoft Office and other systems.
- The judgement to identify key issues from complex information while maintaining confidentiality.
- GCSE-level English and Maths, or equivalent qualifications and experience.
This is a full-time, office-based role with occasional work in community and outreach settings. Full training and induction will be provided, including development in housing, benefits, debt, safeguarding and advice practice.