Some of our fantastic volunteers.

Let’s face it, if no-one was homeless or in housing need in our area there wouldn’t be a use for Accommodation Concern. Yet in 2010/11 we advised clients in need over 106,000 times. Although we like to be kept busy, we never lose sight of the fact that most people who come to see us are upset, concerned about their future, and are quite often feeling like they are not in control of their lives.

As an organisation we have many years of experience of homelessness, and not just dealing with it from behind a desk in a warm office! About 60% of the staff team have experienced homelessness themselves, either sofa surfing, living in squats or hostels and, for some of us, sleeping rough. We are living proof that things can be changed.

Many of our service users have conveyed to us that they feel “useless” and that homelessness has taken their confidence and sense of security away. So we have, for some years, made real efforts to get our clients involved in what we do, how we do it, and how we can change.

Service user group members have:

• Interviewed prospective members of staff
• Helped to make our working policies better and clearer
• Delivered leaflets and designed posters
• Represented Accommodation Concern at events
• Organised and participated in fund raising events
• Redesigned our referral packs

They also:

• Attend trustee meetings
• Help to shape and plan the future of the organisation
• Promote our services to others
• Campaign for more housing
• and more…

So, if you are interested in helping out, have skills to share, or just want something interesting to do, contact us, and become part of our service user group.

Check out the leaflet below for more details.

Service User Group Leaflet (562.04 kB)

We look forward to working with you.